Cepstral Support FAQ

If you do not find answers to your questions please feel free to open a support ticket.

Why can I no longer buy Linux Personal voices on your online store?

Sometimes there is confusion about whether users need a Cepstral Personal voice or a Cepstral Server product. Personal voices are designed to bring TTS to one computer for users of that one computer to have their applications speak to them. Some Linux customers were using our Personal voices in phone systems and other applications without proper licensing to distribute audio to third-parties.

In order to help our customers get the licensing that is right for them, we are asking our Linux users to contact us for a quote. You can reach us either by phone 412-432-0400 or through our support ticketing system: http://www.cepstral.com/ticketing/. Our telephony server products for Linux remain available for purchase through our online store.

How can I retrieve my license information?

If you have purchased voices or other licenses from Cepstral and need to retrieve your license information, you can make use of our Activation Key Recovery system.

To make use of the Recovery System, you need to have access to the email address you provided when you purchased your voices. To retrieve your license information, visit the Activation Key Recovery System and enter the email address you provided when you purchased your voices and other licenses, then our system will validate it against our records and mail your license information to you.

If you do not have access to the email account you used when you purchased, please contact us and we can update our system to reflect your current email address. Please provide as much information as you can regarding your purchase(s). Any of the following will be useful: your name, the email address you used when you purchased, and your order number(s). Please also provide your current email address.