license not working

Voices aren't working properly?

license not working

Postby dcabot » Sat Nov 21, 2009 8:18 pm

I've installed the license and it says it's good. wav files still says that the voice isn't registered. Platform is linux.
dcabot
 
Posts: 2
Joined: Fri Apr 13, 2007 9:28 am

Postby AdamW » Mon Nov 30, 2009 10:24 am

The issue you describe fits the following scenario:

- You are using Asterisk with a middleware that caches audio.
- You have tested the installation before licensing, thereby caching the audio before the reminder was removed.
- You continue to test using the same prompts, thereby never bypassing the cache.

What to do in that case:

Try to change one prompt after you've licensed the voice and see if it stops speaking the reminder. That means that a cache refresh fixes your issue.
Clear the audio cache (depending on your middleware).
If that is not the scenario that applies, then please provide more details about the installation.

What we've learned:

- Since the reply's validity is predicated on speculating about your installation, a little more details on the installation wouldn't hurt.
- If this answers to your issue, then it never hurts to vary things around during testing just a bit.
AdamW
 


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